Enterprise Remote IT Support Without the On-Site Cost
Secure remote IT support for your distributed workforce — endpoint management, VPN troubleshooting, MDM, and work-from-home IT assistance delivered to 50+ countries with 95% remote resolution.
The modern workforce is distributed — your IT support needs to be too. Unicrats provides enterprise remote IT support that resolves 95% of issues without a single on-site visit, saving an average of 40% compared to traditional break-fix or on-site support models. From endpoint troubleshooting and MDM management to VPN connectivity and work-from-home IT setup, we support your team wherever they work — in 50+ countries without timezone restrictions.
Key benefits for your business
40% Lower Cost Than On-Site
Eliminate travel time charges, on-site minimum billing, and the unpredictability of per-visit pricing. Remote support resolves 95% of issues at a fraction of the cost of dispatching an on-site engineer.
Under 10-Minute Connection
Technician connects to your user's endpoint within 10 minutes of ticket creation — no scheduling a site visit, no waiting for a technician to travel. Issues resolved at the speed of business.
Global Coverage — 50+ Countries
Your remote employees in New York, London, Singapore, and Sydney all receive the same quality of IT support. We support endpoints in 50+ countries with no geographic surcharges.
Mobile Device Management
Enroll, configure, and troubleshoot iPhones, Android phones, iPads, and laptops via MDM (Intune, Jamf, or Workspace ONE) — pushing apps, enforcing policies, and wiping lost devices remotely.
Secure Remote Sessions
All remote connections are encrypted, require end-user consent, are recorded for audit compliance, and auto-terminate after inactivity. Zero unauthorized access — full session audit trail for GDPR and SOC 2.
Work-from-Home IT Expertise
Specialists in home office IT — router configuration, VPN setup, USB-C dock troubleshooting, video conferencing (Zoom/Teams) issues, and printer connectivity — the exact issues your remote employees face daily.
Our Remote IT Support services
How we deliver results
Ticket Submission & Triage
User submits ticket via email, portal, or phone. Auto-triage categorizes by type (endpoint, VPN, MDM, cloud app) and priority. User receives confirmation with expected connection time.
Remote Session Initiation
Technician sends a secure remote session invite. User accepts (consent required). Technician connects to the endpoint within 10 minutes — beginning live diagnosis while the user watches.
Remote Diagnosis & Resolution
95% of issues are resolved in the same session — typically 15–30 minutes. For complex issues, the technician escalates with full session notes so L2/L3 can continue without repeating diagnosis.
Resolution Verification & Knowledge Base Update
User confirms the issue is resolved before the session closes. Root cause is documented in the knowledge base. Recurring issues trigger a proactive fix recommendation to prevent repeat tickets.
Technologies & Tools We Use
Industries we serve
Why leading companies choose us
We are a team of 50+ specialists across SEO, development, cybersecurity, cloud, and BPO — delivering measurable outcomes for clients across the US, UK, UAE, and India.
Built for Distributed Teams
Our entire support model is designed around remote-first organizations — we've supported fully distributed companies since before it was common. Every process, tool, and SLA is optimized for zero on-site dependency.
Zero-Trust Security for Remote Sessions
We enforce least-privilege access for all remote sessions — technicians can only see and access what's needed for the ticket. Session recordings are stored for 90 days for compliance and dispute resolution.
Proactive Endpoint Health Monitoring
We don't just wait for users to report problems. Endpoint monitoring agents alert us to disk space warnings, failing hardware, out-of-date antivirus, and pending critical updates — resolving issues before users notice.
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Frequently asked questions
What types of issues can remote IT support resolve without an on-site visit?
How secure is remote desktop access to our employee devices?
Can you support employees in multiple countries?
How does MDM-based remote support work?
What happens when an issue genuinely requires on-site support?
How do you measure remote support quality?
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