IT That Just Works.
24/7. No Excuses.

Managed IT services means outsourcing the ongoing management and support of your IT infrastructure and end users to a specialist provider — a Managed Service Provider (MSP). Instead of reacting to IT problems after they occur, an MSP proactively monitors and maintains your systems around the clock. Services typically include 24/7 monitoring, help desk support, server and network management, security patching, backup monitoring, and regular health reporting. The result is more reliable IT, fewer disruptions, better security, and a predictable monthly cost rather than unpredictable break-fix bills.

Break-fix IT support is reactive — you call when something breaks, a technician fixes it, and you pay per incident. This model is unpredictable in cost, incentivises the provider to let things fail, and results in extended downtime during repairs. Managed IT services are proactive — the MSP continuously monitors your environment, applies patches, identifies risks before they cause failures, and resolves issues often before users are impacted. The managed model typically costs less over a year than equivalent break-fix bills, and the ongoing relationship means the MSP understands your specific environment deeply.

A Managed Service Provider (MSP) acts as your external IT department — or supplements your internal team. An MSP monitors your servers, network, endpoints, and cloud environments 24/7; provides end-user help desk support; manages security patching and vulnerability remediation; administers backups and tests disaster recovery; handles vendor relationships for software licences and hardware; provides strategic IT advisory; and delivers regular reports showing IT health, incident trends, and recommendations. The goal is to keep your technology running reliably so your team can focus on their work, not IT problems.

A typical managed IT services agreement covers: 24/7 remote monitoring of servers, network devices, and endpoints; help desk support with defined response time SLAs; proactive patch management for operating systems and applications; antivirus and endpoint security management; backup monitoring and testing; network device management; incident response and escalation procedures; regular IT health reports; and quarterly strategic reviews. The exact scope is defined in a Statement of Work. Unicrats offers tiered plans to accommodate SMBs, mid-market companies, and enterprises with varying coverage levels and response time commitments.

An SLA (Service Level Agreement) is a contractual commitment specifying the minimum performance standard a provider will deliver — particularly response and resolution times for IT incidents. Unicrats SLAs categorise incidents by business impact: Critical (system down affecting all users — 30-minute response, 2-hour resolution target), High (major function unavailable — 2-hour response), and Normal (single user issue or non-urgent request — 4-hour response). SLAs give you contractual recourse if standards are not met and create accountability that keeps service quality high consistently over time.

Remote Monitoring and Management (RMM) is the technology platform MSPs use to monitor client environments and perform remote management tasks. RMM software deploys a lightweight agent on every managed device — servers, workstations, and network devices. This agent continuously reports health metrics (CPU, memory, disk, network), patch status, antivirus status, and event logs to the MSP's centralised dashboard. When a metric crosses a threshold — for example, a disk approaching full capacity — an alert is triggered and an engineer investigates immediately, often resolving the issue before the client is aware of any problem.

Patch management is the systematic process of identifying, testing, and deploying software updates (patches) to operating systems, applications, and firmware across your IT environment. Unpatched software is the number one cause of successful cyberattacks — the vast majority of ransomware and data breaches exploit known vulnerabilities for which patches existed but had not been applied. A managed patch process ensures patches are deployed in a controlled maintenance window, tested before broad rollout, and documented for compliance audits. Unicrats manages patching across Windows, Linux, and major third-party applications on a defined schedule with client-approved change windows.

Help desk support is end-user technical assistance for day-to-day IT issues. Support tiers represent increasing levels of technical complexity. Level 1 (L1) handles common, repeatable issues — password resets, software installation, printer problems, and how-to questions. Level 2 (L2) handles more complex issues requiring deeper technical knowledge — OS errors, application configuration, network connectivity problems. Level 3 (L3) handles advanced issues requiring specialist expertise — server failures, complex security incidents, database problems, or infrastructure design changes. Unicrats provides all three levels under a single managed services contract, escalating seamlessly between tiers as needed.

Network management covers the administration, monitoring, optimisation, and security of your organisation's network infrastructure — including routers, switches, firewalls, wireless access points, and WAN connections. Tasks include monitoring network performance and availability, managing firewall rules and VPN configurations, troubleshooting connectivity issues, updating network device firmware, capacity planning for bandwidth upgrades, segmenting networks for security, and coordinating with ISPs during outages. A well-managed network is the foundation of everything — when the network is slow or down, everyone is impacted. Unicrats manages networks built on Cisco, Fortinet, Palo Alto, and other major platforms.

Server management involves the ongoing administration, monitoring, and maintenance of your physical and virtual servers to ensure they remain available, secure, and performing well. It includes monitoring CPU, memory, storage, and application health; applying OS and application patches; managing virtual machine environments (VMware, Hyper-V); administering Active Directory and Group Policy; managing backup jobs and verifying restore integrity; capacity planning for storage and compute; and performing planned maintenance during approved windows. Unicrats manages both on-premises Windows Server and Linux environments and hybrid environments that extend to AWS, Azure, or GCP.

Endpoint management involves controlling and securing all the devices that connect to your corporate network — laptops, desktops, smartphones, and tablets. It encompasses deploying and maintaining an endpoint management platform (like Microsoft Intune or Jamf), enforcing security policies (encryption, screen lock, approved apps), pushing software updates and patches, remotely wiping lost or stolen devices, managing software licences, and providing remote support. With the rise of remote and hybrid work, endpoint management has become critical — ensuring that devices accessing corporate data are compliant and secure regardless of where employees are working.

Backup and Disaster Recovery (BDR) is the combination of regular data backups with a tested plan to restore operations after a failure. Backup involves copying critical data and system states to a secure secondary location — typically cloud storage or an offsite appliance — on a regular schedule. Disaster recovery defines the procedures and technology to restore business operations within a target timeframe (RTO) and with acceptable data loss (RPO). Without tested BDR, a single ransomware attack, hardware failure, or accidental deletion can result in permanent data loss. Unicrats implements, monitors, and regularly tests BDR solutions to ensure they work when needed most.

ITIL (Information Technology Infrastructure Library) is the globally recognised framework of best practices for IT service management. It defines standardised processes for incident management (restoring service quickly), problem management (finding and eliminating root causes), change management (controlling IT changes to prevent disruption), and service request management. ITIL-aligned MSPs like Unicrats use these processes to deliver consistent, measurable service quality. ITIL also provides a common language between IT and business stakeholders, making it easier to communicate service levels, prioritise work, and demonstrate value through reporting.

Managed IT services are typically priced as a flat monthly fee per user or per device. In India, pricing ranges from ₹3,000–₹8,000 per user per month depending on scope and SLA tier. For a 50-person company this might be ₹1,50,000–₹4,00,000 per month — significantly less than the cost of an equivalent in-house IT team including salaries, benefits, tools, and training. For clients in the US or UK, Unicrats offers competitive offshore-delivered managed services. The total cost of ownership comparison nearly always favours managed services when factoring in the full cost of in-house IT.

Managed IT services covers the broad management of your technology environment — including on-premises servers, networking, endpoints, help desk, and security. Cloud services specifically refers to the design, migration, and management of infrastructure hosted on platforms like AWS, Azure, or GCP. These are complementary: many organisations have a hybrid environment that includes both on-premises infrastructure (managed IT) and cloud workloads (cloud management). Unicrats provides both under a unified managed services contract, giving you a single point of accountability for your entire IT estate regardless of where workloads run.

Security is embedded in every layer of our managed services, not treated as a separate add-on. We deploy and manage endpoint detection and response (EDR) on all managed endpoints, enforce patch management to eliminate known vulnerabilities, manage firewall rules and network segmentation, implement multi-factor authentication for all critical systems, monitor security event logs 24/7 with SIEM tooling, and run regular vulnerability scans. We also provide security awareness training recommendations and assist with compliance audits. For clients in regulated industries, we implement controls aligned with ISO 27001, SOC 2, HIPAA, or RBI guidelines.

Reactive IT support means waiting for something to break and then fixing it — also known as break-fix. Proactive IT support means continuously monitoring your environment, identifying warning signs before they become failures, and addressing issues during scheduled maintenance windows rather than emergency responses. Examples of proactive actions include replacing a hard drive showing SMART errors before it fails, patching a vulnerability before it is exploited, expanding a disk partition before it fills up, or upgrading a switch before it causes a network outage. Unicrats is fundamentally a proactive MSP — our SLAs and financial model align our incentives with preventing problems, not billing for fixing them.

Yes — supporting distributed workforces is a core capability of modern managed IT. Unicrats supports remote and hybrid employees with secure remote access via VPN or zero-trust network access (ZTNA), Microsoft 365 and Google Workspace administration, cloud-based collaboration tools, endpoint management via Microsoft Intune or similar MDM platforms, and remote help desk support via remote desktop tools. We ensure remote employees have the same secure, productive experience as office-based staff, and we manage the full device lifecycle including provisioning, configuration, patching, and secure decommissioning of remote endpoints.

Our onboarding process is structured over 30 days to ensure a smooth transition with zero disruption to your business. Week one: comprehensive IT audit — we document every server, network device, endpoint, software licence, and cloud account. Week two: we deploy monitoring agents, configure our RMM platform, set up help desk ticketing, and brief your team on how to contact support. Week three: we review audit findings, prioritise risks, and present a 90-day remediation roadmap. Week four: live monitoring begins, the first joint review call is held, and baseline KPIs are established. Your team experiences faster, more reliable IT from week one.

IT asset management (ITAM) is the practice of tracking every piece of hardware and software in your organisation throughout its lifecycle — from procurement through deployment, maintenance, and eventual decommissioning. Good ITAM prevents overspending on unused software licences, ensures hardware is replaced before it fails, maintains an accurate inventory for insurance and audit purposes, and identifies security risks from unsupported or out-of-warranty equipment. Unicrats maintains a live asset register for all managed clients as part of our standard service, and provides quarterly asset reports showing licence utilisation, hardware age, and upcoming renewal or replacement recommendations.

IT compliance means ensuring your technology environment meets the requirements of applicable regulations and standards — such as India's IT Act, GDPR for businesses handling EU data, HIPAA for healthcare, PCI-DSS for businesses accepting card payments, or ISO 27001 for information security management. Managed IT services directly support compliance by enforcing consistent security controls, maintaining audit logs, applying patches promptly, documenting all changes, managing access rights, and providing the evidence needed for audits. Unicrats provides compliance-aligned managed services and can assist with formal certification programmes for clients pursuing ISO 27001 or SOC 2.

Unicrats SLA response times are contractually guaranteed: Critical incidents — affecting all users or business-critical systems — receive a 30-minute response and 2-hour resolution target. High-priority incidents — a major function unavailable for a group of users — receive a 2-hour response. Normal incidents — single-user issues or non-urgent service requests — receive a 4-hour response. These times begin from the moment a ticket is created, which can happen via phone, email, or a self-service portal available 24/7. After-hours critical support is handled by our on-call engineering team with the same SLA commitments regardless of time or day.

A virtual CIO (vCIO) is a senior technology advisor provided by your MSP who performs the strategic IT leadership function of a Chief Information Officer without the cost of a full-time executive hire. A vCIO understands your business objectives and translates them into IT strategy — advising on technology investments, vendor negotiations, digital transformation initiatives, security governance, and IT budgeting. The vCIO reviews your IT environment quarterly, presents a technology roadmap, and ensures IT is enabling business growth rather than just keeping the lights on. Unicrats includes vCIO advisory as part of enterprise managed service agreements.

Yes. Microsoft 365 and Google Workspace administration is a standard component of our managed IT services. For Microsoft 365, we manage user provisioning and de-provisioning, Exchange Online email administration, SharePoint and Teams configuration, security policies, conditional access, and licence optimisation. For Google Workspace, we handle user management, Gmail and Drive administration, security settings, and third-party app integrations. Both platforms are increasingly central to how organisations operate, and proper administration — particularly around security hardening, MFA enforcement, and data loss prevention — is critical to keeping your business data safe.

Unicrats provides managed IT services to businesses across banking and finance, healthcare and clinics, manufacturing, retail and e-commerce, legal services, education, real estate, logistics, professional services firms, and non-profit organisations. Each industry has different compliance requirements, risk profiles, and operational patterns — a hospital has very different needs from a law firm or a logistics company. Our team brings sector-specific experience and understands the regulatory context relevant to your industry, whether that is HIPAA for healthcare, PCI-DSS for retail, or data residency requirements for financial services.

Unicrats delivers enterprise-grade managed IT with the responsiveness and personal attention of a specialist partner. Our SLA-backed response times are contractually guaranteed — Critical 30 minutes, High 2 hours, Normal 4 hours — and our flat monthly pricing means zero billing surprises. We are ITIL-aligned, use industry-leading RMM and security tools, and take a proactive posture that prevents problems rather than profits from them. Our clients average 40% IT cost savings compared to equivalent in-house teams. With sector experience spanning finance, healthcare, and manufacturing, and a single point of contact for every IT need, Unicrats is the managed IT partner that keeps your business running.