Expert Technical Support
at 60% of US/UK Cost
Unicrats provides L1, L2, and L3 technical support outsourcing from our Mumbai facility. NDA-signed, English-fluent agents covering US, UK, and AU time zones with 95%+ CSAT.
Growing SaaS and technology companies reach a point where support volume outpaces their in-house team. Unicrats BPO provides trained, NDA-signed technical support agents who know your product — handling L1 through L3 tickets while your engineers focus on building.
Key benefits for your business
60% Cost Savings
Technical support at a fraction of US or UK in-house costs. No recruitment, training, benefits, or attrition burden.
US/UK/AU Time Zone Coverage
Mumbai-based agents working EST, CST, PST, GMT, and AEST shifts for continuous coverage.
Product-Trained Agents
Dedicated agents trained on your specific product, FAQs, escalation procedures, and brand voice.
SLA-Backed Performance
Contractual SLAs for first response time, resolution time, and CSAT. Weekly performance reporting.
NDA-Signed Team
All agents sign NDA and data protection agreements. GDPR, CCPA, and India DPDP Act compliant handling.
Scale On Demand
Add agents in weeks, not months. Scale up for product launches and scale down during quiet periods.
Our Technical Support services
How we deliver results
Product Onboarding
Deep-dive sessions on your product, common issues, escalation paths, and brand communication guidelines.
Agent Training
Dedicated agent training with test ticket simulations. Agents certified on your product before going live.
Go Live
Gradual handover — agents handle increasing ticket volume with quality monitoring and coaching.
Optimise
Weekly CSAT reviews, knowledge base improvement, and continuous agent upskilling based on ticket trends.
Technologies & Tools We Use
Industries we serve
Why leading companies choose us
We are a team of 50+ specialists across SEO, development, cybersecurity, cloud, and BPO — delivering measurable outcomes for clients across the US, UK, UAE, and India.
Technology-Sector Specialists
Our agents have backgrounds in IT and technology — not generic call centre operators. They understand APIs, cloud, and SaaS.
Dedicated Account Manager
A Mumbai-based account manager oversees your support team, attends your QBRs, and manages escalations directly.
Data Security Compliant
ISO 27001-aligned facility, NDA-signed agents, GDPR and CCPA-compliant data handling procedures.
Get a free consultation
No commitment. Response within 2 hours.
Frequently asked questions
How quickly can you onboard a technical support team?
Do your agents have real technical backgrounds?
What ticketing systems do you support?
How do you handle sensitive customer data?
Ready to grow your business
with Technical Support?
Join 100+ companies in Mumbai, India & USA that trust Unicrats for results.