BPO Services in Mumbai — English & Hindi Support Teams
Customer support, technical helpdesk, data entry, and back-office processing from our Mumbai delivery center — GST invoicing and in-person meetings available.
Unicrats operates a dedicated BPO delivery center in Mumbai, providing customer support, technical helpdesk, data processing, and back-office services to Indian and international businesses. With English and Hindi-speaking agents, GST billing, and in-person meeting availability, we offer the reliability and transparency that Mumbai businesses expect.
Key benefits for your business
Local Mumbai Presence
Physical delivery center in Mumbai. In-person meetings, facility tours, and direct agent interaction — not a faceless remote operation.
English & Hindi Agents
Bilingual agents fluent in both English and Hindi, with regional language options available for Maharashtra, Gujarat, and other state markets.
GST Invoicing
All BPO engagements billed with proper GST invoicing for seamless ITC claims. We are a GST-registered company with GSTIN.
95%+ CSAT Scores
Industry-leading customer satisfaction scores maintained through rigorous quality monitoring, regular coaching, and agent performance incentives.
Real-Time Reporting
Live dashboards covering ticket volume, resolution time, CSAT, FCR, and agent productivity — accessible to your management team 24/7.
Data Security & Compliance
ISO 27001-aligned data handling, NDA agreements, secure agent workstations, and audit trails for all processed data.
Our BPO Services Mumbai services
How we deliver results
Requirements & SLA Design
In-person or video meeting to define scope, volume, languages, SLAs, and reporting requirements. Mumbai clients can visit our delivery center.
Agent Selection & Training
Select and train dedicated agents on your product, processes, tone of voice, and escalation procedures — typically 2–3 weeks.
Pilot & Calibration
Run a 30-day pilot with daily quality monitoring, calibration calls, and adjustments to scripts and processes.
Full Ramp & Ongoing Management
Scale to full volume with monthly business reviews, QA sessions, and continuous improvement programs.
Technologies & Tools We Use
Industries we serve
Why leading companies choose us
We are a team of 50+ specialists across SEO, development, cybersecurity, cloud, and BPO — delivering measurable outcomes for clients across the US, UK, UAE, and India.
Mumbai-Based Delivery Center
We are not an aggregator or broker. We own and operate our Mumbai delivery center — you can visit, inspect, and meet the agents who handle your customers.
Hassle-Free GST Compliance
Proper GST invoices issued for every payment. Ideal for Mumbai companies that need compliant vendor billing for their accounts and ITC claims.
Scalable from 5 to 500 Agents
Start with a 5-agent pilot and scale as demand grows. We can ramp 50+ agents within 4 weeks for seasonal peaks or rapid business growth.
Get a free consultation
No commitment. Response within 2 hours.
Frequently asked questions
Do you offer BPO services with GST invoicing in Mumbai?
Can your agents handle both English and Hindi customer interactions?
Can we visit your Mumbai BPO facility before signing a contract?
What is your minimum agent commitment for a BPO engagement?
How do you monitor and report on BPO quality?
What industries do you serve from your Mumbai BPO center?
Ready to grow your business
with BPO Services Mumbai?
Join 100+ companies in Mumbai, Maharashtra that trust Unicrats for results.