SLA-Backed Email Support
That Customers Actually Appreciate
Unicrats email support agents handle customer service, technical queries, and order management emails with professional responses, SLA-backed turnaround, and 95%+ CSAT — at 60% of in-house cost.
Email is still the highest-volume support channel for most businesses. Unicrats email support agents are trained on your product, brand voice, and resolution procedures — delivering professional, accurate responses that build customer loyalty and reduce escalations.
Key benefits for your business
SLA-Guaranteed Response
Contractual first-response SLA of under 4 hours. Resolution SLA based on query complexity. Tracked and reported weekly.
60% Cost Reduction
Eliminate recruitment, HR, and overhead for in-house email agents. Pay per email volume or flat monthly rate.
Professional Brand Voice
Agents trained on your tone of voice, terminology, and response templates. Customers experience your brand, not a call centre.
Ticket Classification & Reporting
Every email categorised by query type. Weekly reports on volume, resolution time, and common issues.
Knowledge Base Integration
Agents maintain and improve your knowledge base based on common email queries — reducing future volume.
GDPR & CCPA Compliant
Customer data handled per GDPR, CCPA, and India DPDP Act. NDA-signed agents. No unauthorised data sharing.
Our Email Support services
How we deliver results
Template Library
Build a comprehensive response template library covering your top 80% of email query types.
Agent Training
Product training, brand voice coaching, and email simulation exercises before handling live emails.
Monitored Launch
First two weeks with quality review on every response. Feedback loops to refine templates and agent training.
Ongoing Optimisation
Weekly CSAT tracking, template improvement, and query trend analysis to continuously improve resolution rates.
Technologies & Tools We Use
Industries we serve
Why leading companies choose us
We are a team of 50+ specialists across SEO, development, cybersecurity, cloud, and BPO — delivering measurable outcomes for clients across the US, UK, UAE, and India.
Template-Driven Consistency
Response templates ensure every email is accurate, on-brand, and compliant — regardless of which agent handles it.
Data-Driven Improvements
Weekly query trend reports help you identify product issues, FAQ gaps, and knowledge base improvements.
NDA & Compliance
Agents signed on NDA. Customer PII handled per GDPR, CCPA, and DPDP Act with full audit trails.
Get a free consultation
No commitment. Response within 2 hours.
Frequently asked questions
What is your email first-response SLA?
How do you maintain response quality across agents?
Can you handle multilingual email support?
How do you handle sensitive customer data in emails?
Ready to grow your business
with Email Support?
Join 100+ companies in Mumbai, India & USA that trust Unicrats for results.