World-Class Customer Support
at 60% Lower Cost
Unicrats provides exceptional inbound customer support from our Mumbai BPO facility. Trained, accent-neutral agents delivering 95%+ CSAT across phone, email, and chat — for US, UK, UAE, and Indian brands.
Your customers form their opinion of your brand in every support interaction. Unicrats agents are trained to deliver support experiences that create loyal customers — not just resolve tickets.
Key benefits for your business
Brand-Aligned Support
Agents trained in your brand voice, product knowledge, and escalation procedures. They represent you perfectly.
Real-Time Dashboards
Live queue metrics, CSAT scores, and agent performance available at your fingertips.
US/UK/AU Time Zones
We operate during your customers' business hours regardless of geography.
Scale Without Hiring
Add 20 agents in 2 weeks for peak season. Scale down after. No HR overhead.
NDA & Data Security
Strict NDAs, no personal devices on floor, and ISO 27001-aligned data handling practices.
Omnichannel Support
Unified phone, email, live chat, social media, and WhatsApp support from one team.
Our Customer Support services
Inbound Phone Support
Trained agents handling product inquiries, order support, complaints, and general customer service calls.
Email Support
SLA-backed email support with templates, knowledge base, and quality-reviewed responses.
Live Chat Support
24/7 live chat agents improving conversion and customer satisfaction simultaneously.
Social Media Support
Monitoring and responding to customer inquiries and complaints on Twitter, Facebook, and Instagram.
Returns & Complaints
Specialist agents handling product returns, replacements, refunds, and complaint resolution.
E-commerce Support
Order tracking, delivery inquiries, product questions, and post-purchase support for online stores.
How we deliver results
Onboarding
Product training, brand voice certification, and quality testing before going live.
Pilot
Supervised 2-week pilot with your QA team monitoring every interaction.
Full Operations
Scale to full volume with ongoing QA monitoring and performance management.
Optimize
Monthly reviews of CSAT, AHT, FCR, and other KPIs with continuous improvement.
Technologies & Tools We Use
Industries we serve
Why leading companies choose us
We are a team of 50+ specialists across SEO, development, cybersecurity, cloud, and BPO — delivering measurable outcomes for clients across the US, UK, UAE, and India.
Rigorous Agent Training
4-week training program covering product knowledge, communication, empathy, and conflict resolution.
Transparent Performance
Daily, weekly, and monthly reports on all agreed KPIs. No surprises.
Continuous Improvement
Weekly QA reviews, agent coaching sessions, and process optimization programs.
Get a free consultation
No commitment. Response within 2 hours.
Frequently asked questions
How long does it take to deploy a customer support team?
What languages do your agents support?
How do you maintain quality when scaling?
Can agents work with our existing CRM or helpdesk?
Ready to grow your business
with Customer Support?
Join 100+ companies in Mumbai, India & USA that trust Unicrats for results.