Back Office Operations
at 60% of Your Current Cost
Unicrats handles your back-office operations — order processing, billing, collections, document management, and administrative tasks — from our Mumbai facility with NDA-signed, trained agents.
Back-office operations consume significant time and resource without directly generating revenue. Unicrats takes on your order processing, billing, collections, and administrative workflows — freeing your team to focus on growth while we maintain the operational engine that keeps your business running.
Key benefits for your business
60% Cost Savings
Back-office operations at a fraction of US or UK in-house cost. No overhead, benefits, or attrition management.
Fast Process Transition
Simple back-office processes can be transitioned in as little as 48 hours. Complex processes in 2–4 weeks.
Process Documentation
We document every process we own — SOPs, checklists, and exception handling guides. Full transparency.
Scalable Capacity
Scale operations up during peak periods and down in quiet months. No fixed headcount commitments.
NDA & Compliance
All agents sign NDA. PCI-DSS compliant billing handling. GDPR and CCPA-compliant data practices.
KPI Tracking
Weekly reports on process volume, accuracy, turnaround time, and exception rates. Full visibility at all times.
Our Back Office Support services
How we deliver results
Process Mapping
Document current processes, identify decision points, exceptions, and integration requirements.
SOP Development
Build detailed standard operating procedures, quality checklists, and training materials.
Parallel Run
Operate in parallel with your existing team for 2 weeks to validate quality before full handover.
Full Ownership
Take complete ownership of the process with daily reporting, weekly reviews, and continuous improvement.
Technologies & Tools We Use
Industries we serve
Why leading companies choose us
We are a team of 50+ specialists across SEO, development, cybersecurity, cloud, and BPO — delivering measurable outcomes for clients across the US, UK, UAE, and India.
Process Documentation First
Every process we own is fully documented in SOPs. If we leave, your knowledge stays. No black boxes.
Transparent Reporting
Daily transaction logs and weekly KPI reports. You always know exactly what we processed and how.
PCI & GDPR Compliant
Billing and financial data handled per PCI-DSS guidelines. All agents on NDA with GDPR-compliant practices.
Get a free consultation
No commitment. Response within 2 hours.
Frequently asked questions
What back-office processes are best suited for outsourcing?
How do you ensure accuracy in critical processes like billing?
Can you integrate with our existing ERP or OMS?
How quickly can you take over our back-office processes?
Ready to grow your business
with Back Office Support?
Join 100+ companies in Mumbai, India & USA that trust Unicrats for results.